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FAQ's

MOST FREQUENTLY ASKED QUESTIONS

What is your cleaning policy?


The well-being of our guests is always at the forefront of our minds and, following the Coronavirus outbreak, this has become even more important.

We are following all up to date environmental health department guidelines when cleaning and preparing the accommodation and have joined the Visit Britain 'We are good to go' scheme.

The products that we use have been chosen to ensure they are effective against the Covid 19 virus.

Our cleaning team are experienced in cleaning to a very high standard, we have thoroughly taken on board government guidelines and have implemented these into our cleaning procedures.

We pay particular attention to touch points within the pods and have an extensive cleaning checklist to prepare the pods for the next guests.

All removable items will either be cleaned thoroughly or replaced with new for the next guests.

All our bedlinen, towels, tea towels and cloths are laundered at a minimum of 60 degrees as per industry recommendations. Each of our pillows and duvets are fitted with protectors which are also changed after every use, cushions are disinfected using appropriate upholstery sanitiser which is effective against Covid-19.

There will be hand wash and surface cleaner provided for your use.

We're also keeping our housekeeping staff safe, as well, with gloves and masks.




What are your check in/ check out times?


Unfortunately we cannot accept any earlier check ins than 4pm. Check out is strictly by 10am due to extra cleaning required and turnaround times.




Staff access to the Pods during your stay


We will try to limit our access to your Pods during your stay however it is necessary for us to test the hot tub water twice a day.




Cancellations due to Covid


These are uncertain times and so if you are unable to travel due to mandatory government restrictions advising against travel then be reassured that we would be very happy to rearrange your holiday dates or provide a full refund.

Our area depends on tourism and is full of small businesses like ours so of course we would be delighted to welcome you another time.

Please see our standard terms and conditions with regards to cancellation in other situations.




Are Local Places open?


Yes, however this is a fluid situation so we advise you to check this page and local places own websites frequently.

We have a guide on our website of places to visit here: Location guide
*Please note our own Cafe on site will unfortunately not be open during December*




Guest who have Covid-19 symptoms – Before arrival


Please inform us immediately if you develop any of the symptoms. As a reminder, the main symptoms are:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

For more information please see the NHS website here:Covid-19 symptoms

Please refer to our standard cancellation policy in this instance.




Guests who have Covid-19 symptoms – during their stay


Please inform us immediately if you develop any of the symptoms. As a reminder, the main symptoms are:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

For more information please see the NHS website here: Covid-19 symptoms




Social Distancing Measures


Given the strict guidelines around social distancing we have taken into account any areas that you may be required to social distance. However our pods are situated in a private area of our farm and are at least 6m away from each other and have no shared facilities.

We do kindly ask all guests to remain mindful of the need to socially distance as you walk in and out of the site.




Good to Go


We are pleased to have been accredited with the ‘Good to Go’ standard by Visit England ensuring that we have met their guidelines and have all the appropriate cleaning and social distancing standards in place.




Is it safe to use the Hot Tub during Coronovirus?


BISHTA (The British and Irish Spa and Hot Tub Association) believe that there is no public health evidence that indicate that spa and hot tub water in unsafe to bathe in, as long as it is properly sanitised and at the correct pH value according to their standards.

It is recommend that bathers only share hot tubs with people from their own household, if any of the bathers feel unwell they should not use the hot tub.

It is also recommended that bathers use the toilet before use to help to remove some of the possible pollutants on your body, allowing the hot tub disinfectant to concentrate on killing the bacteria and deactivating any viruses that may be present. It is recommended you shower afterwards as well.

Between each booking we fully empty, clean and thoroughly sanitise our hot tubs. They are then refiled and treated with the correct chemicals to ensure that they are ready for new guests.




Do you accept bookings from Tier 3


We are unable to accept bookings from any Tier 3 (very high risk areas) or Scotland. We can currently accept Tier 1 and Tier 2 bookings only, please ensure that you follow the rules for your Tier if you are travelling outside of your area.




How many households can stay in one pod?


As we have been placed in Tier 2, you must follow Tier 2 rules whilst visiting us which are that a singe household/support bubble can stay together overnight. Different households cannot mix indoors and no more than 6 people from different households can mix outdoors.





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